Overall Rating

4.9

Based on 73 reviews

Sales Rating

5.0

Based on 20 reviews

Service Rating

4.8

Based on 53 reviews

Toyota newcastle Road Sunderland
By Gavin proctor
1 year 2 weeks ago
Excellent customer service all the way keep you up dated every day and send you personal videos of the progress of what is happening with the car even if you are waiting for a new car they keep you.
Superb service
By E Davie
1 year 3 weeks ago
My husband brought my car in for a service a couple of weeks ago and as usual, received excellent customer care from the lovely friendly staff. I’ve been coming to this dealership for many years and have never been disappointed.
Fair, attentive and honest servicing with no hidden surprises - a fantastic team.
By Jingle Bells
1 year 1 month ago
Fantastic service as usual having recently returned for my third consecutive service since purchasing an ex-demonstrator in 2015. Having purchased many vehicles from main dealers over the years of other brands I’ve never felt that I trusted the dealerships. Lancaster Toyota Wearside offer an excellent service, they staff go out of their way to ensure the customer leaves happy and fully understanding the work carried out, advice is given on what maintenance to expect at the next service interval and anything additional that will need attending to, additional work is quoted without trying to push the additional work onto you and the prices are fair for a main dealer. The vehicle is always returned immaculate inside and out, the valeting team really go out of their way to ensure this. I look forward to making the 90 mile round trip for my next visit again in 12 months time.
Service MOT
By Jay H
1 year 1 month ago
Never fail to do a good job and satisfy me as a customer
Excellent dealership
By Wrighty62
1 year 1 month ago
This dealership is totally customer focused. When buying a car they listen to customer requirements and provide what customer wants, their after sale service is second to none.
Great service
By Tom Airey
1 year 2 months ago
I,used them a week ago and overall happy.
Not what I expected
By Xxxxxxx1953
1 year 2 months ago
Did not do what I asked for
Great service
By Clyde
1 year 2 months ago
Had new car in under a week.
Easy peasy. Much appreciated.
By Mickypick
1 year 2 months ago
Great service and great attention to all aspects of customer care.
Dealership
By Exbiker
1 year 2 months ago
Extremely pleasant with fantastic offers of other vehicles for me to explore.

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